Data Privacy Policy

Introduction

ACTSERV is committed to protecting your privacy. This Data Privacy Policy ("Policy") will help you understand how ACTSERV uses and protects the data you provide to us. It applies to all clients, suppliers, visitors, employees, contractors and other third parties as well as everyone who visits our premises. This Policy should be read together with the Cookie Policy and Terms of Use.

Definitions

• Consent — an express, specific indication, given freely, of your wishes, by which you signify you agree to the processing of your personal data.
• Personal data — any information relating to a person including their name, identity card number, physical, postal or email address etc.
• Processing — operations performed on personal data such as to collect, record, organise, store, alter, retrieve, disclose, combine or erase data.
• "You", "Your" means a client, supplier, visitor, employee, contractor and other third parties as well as everyone who visits our premises.
• "We", "Us", "Our", "Ours" means ACTSERV and its affiliates.

Data We Collect

We collect and process your information with your knowledge and consent in various ways, including but not limited to:

• Your identity, contact information and data profile, interests and preferences from your contact with us via our website or subscription to our articles and reports.
• Your preferences for particular services, based on information provided by you or from your subscription to our articles and reports.
• Your identity and contact information from when we provide services to you or your organisation.
• Your employment and education information, sensitive personal information in your employment with us.
• Photograph, footage and voice recording when you visit our office as we use Closed Circuit Television (CCTV) surveillance. Collected for safety, security and prevention of crime.
• From meetings, telephone conversations, social media applications and other forms of communication.

Why We Collect Your Data

We are collecting your information for a lawful basis and the following reasons:

• Performance of a contract — when the processing of your personal information is necessary in order to perform our obligations under a contract.
• Know Your Client (KYC) and to conduct due diligence.
• Legal obligation to process your personal information such as keeping records for tax purposes, litigation purposes or providing information to a public body or law enforcement agency.
• To protect our information, assets and technology platforms from unauthorised access or usage and to monitor for malware and other security threats.
• To offer information or services to individuals who visit our website or offer information about employment opportunities.
• To communicate with you.
• To pursue legitimate business interests such as quality control, training, debt recovery and to ensure effective operations.
• To verify identity and information through publicly available or restricted access government database to comply with regulatory responsibilities.
• To keep you informed about our existing and new products and services. You may opt out of receiving marketing messages at any time by contacting us.

Direct Marketing

You may be asked to opt in or give any other form of consent before receiving marketing messages from us. You may ask us to stop sending you marketing messages at any time by writing to us at dpo@actservafrica.com or by following the opt-out links on any marketing message sent to you.

Retention of Information

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purpose of satisfying any legal, regulatory, tax, accounting or reporting requirements.

Your Legal Rights

You have certain rights under law in respect to the personal information we hold about you, including the right to be informed, access, amend, delete, restrict, object or withdraw consent, and request transfer of your personal data. If you would like to exercise any of your rights, contact us at dpo@actserv-africa.com.

Safeguarding and Securing the Data

ACTSERV is committed to securing your data and keeping it confidential. We have put in place technical and organisational measures to ensure the integrity of your data and to prevent theft, unauthorized access, and unauthorised disclosure.