ACTSERV is an actuarial consulting firm with two decades of business visibility. Our staff have acquired extensive knowledge, experience and expertise in executing advisory services in employee benefits, life insurance, banking, health and general insurance, and investments in Africa..
We are seeking a dynamic and results-driven Assistant Business Development Manager to join our team. The role holder will play a pivotal role in driving business growth from innovative insurance solutions and achieving revenue targets, building strong customer relationships, overseeing agency operations, while fostering high-performance in the team.
Reporting to: Chief Operating Officer
Key Duties and Responsibilities:
1. Sales & Business Development:
- Generate and pursue leads to grow the client base and achieve revenue targets.
- Promote and sell a range of insurance products to corporate entities, individuals, government agencies, and through tendering processes.
- Identify and secure new business opportunities to expand the agency’s market share.
- Build and maintain strong relationships with clients, partners, and stakeholders.
2. Operational Management:
- Liaise with various insurance companies to ensure that timely booking of business is done, claims are paid on time and commissions are paid as agreed by signing of SLAs.
- Oversee claims processing to ensure timely and accurate resolution.
- Manage policy servicing and renewal processes to enhance customer satisfaction.
- Ensure efficient data and systems management to support agency operations.
- Monitor operational performance and implement improvements as needed.
- Preparation of weekly and monthly reports for management consumption.
3. Team Leadership:
- Lead, motivate, and mentor the team to achieve individual and collective goals.
- Conduct regular training sessions to enhance team skills and product knowledge.
- Foster a positive and collaborative work environment.
4. Strategic Transformation:
- Develop and implement strategies to ensure the agency thrives in a competitive market.
- Drive innovation in service delivery and customer engagement.
- Identify industry trends and leverage them to the agency’s advantage.
5. Industry Knowledge and Compliance:
- Stay updated on industry trends, products, regulatory requirements, and financial matters, particularly within the Kenyan insurance market.
- Ensure compliance with all relevant regulations and guidelines as per the Insurance Regulatory Authority (IRA) of Kenya.
- Provide insights and recommendations to align agency operations with industry standards and local market needs.
Qualifications:
- Bachelor’s degree in Business, Marketing, Insurance, or a related field.
- At least 5 years of experience in business development, sales, and or operations within the insurance industry.
- Strong knowledge of the industry, insurance products and regulatory requirements within Kenya.
- Strong leadership and team management skills.
- Excellent interpersonal and communication skills.
- Analytical and problem-solving abilities with a strategic mindset.
- Proficiency in using CRM tools, data management systems, and other relevant software.
Key Competencies:
- Customer focus and relationship management.
- Results-driven with a strong business acumen.
- Ability to multitask and prioritize effectively.
- Innovative and adaptable to change.
- High level of integrity and professionalism.
Please Note: Only shortlisted candidates will be contacted.