Introduction
ACTSERV is committed to protecting your privacy.
This Data Privacy Policy (“Policy”) will help you understand how ACTSERV uses and protects the data you provide to us.
It applies to all clients, suppliers, visitors, employees, contractors and other third parties as well as everyone who visits our premises. This Policy should be read together with the Cookie Policy and Terms of Use.
Definition
Data We Collect
We collect and process your information with your knowledge and consent in various ways and includes but is not limited to:
The information that is collected includes:
Why We Collect Your Data
We are collecting your information for a lawful basis and the following reasons:
Legitimate Interests
Personal data shall only be collected for specified, explicit and legitimate purpose and shall not be further processed in a manner that is incompatible with those purposes.
Direct Marketing
You may be asked to opt in or give any other form of consent before receiving marketing messages from us.
You may ask us to stop sending you marketing messages at any time by writing to us at dpo@actserv-africa.com or logging on to our website, www.actserv.co.ke and adjusting your marketing preferences, or by following the optout links on any marketing message sent to you.
Use of Cookies
We may store some information using “cookies” on your computer when you visit our website. They collect and store information about how you use our website, and may record your use of the website. The personal data we collect through these technologies will also be used to provide you with better service and experience when browsing, for analytics and to manage your session.
For more information about cookies and how we use them, please see our Cookies Policy on our website www.actserv.co.ke.
Retention of Information
We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for. This includes for the purpose of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may maintain your personal data for a longer period, in the event of a complaint, or if we reasonably believe there is a possibility of litigation with regard to our relationship with you.
So as to determine the suitable retention period for personal data, we consider the amount, nature and sensitivity of the data, the potential risk of harm from unauthorised use or disclosure of your data, the purposes for which we process your data and whether we can achieve those purposes through other means. We also consider the need to comply with our internal policy and the applicable regulatory, tax, accounting or other requirements.
Disclosure of Information and Third-Party Providers.
Disclosure of information will be in accordance with applicable law and regulations. We will not release information to any person that is acting beyond their legal mandate.
Information may be disclosed to:
They will be bound to maintain appropriate levels of security and confidentiality, to process personal information only as instructed by ACTSERV, and to follow the same obligations we follow.
International Transfer
We may need to transfer your personal information outside the Republic of Kenya to provide a particular product or service.
Where we send your information outside Kenya, we will ensure that your information is appropriately protected and is based on the legal and regulatory standards of the applicable Data Protection Laws.
Your legal rights in relation to personal data
You have certain rights under law in respect to the personal information we hold about you. In particular, you have a legal right to:
If you would like to exercise any of your rights above, contact us at dpo@actserv-africa.com
Safeguarding and Securing the Data ACTSERV is committed to securing your data and keeping it confidential. We have put in place technical and organisational measures to ensure the integrity of your data and to prevent theft, unauthorized access, and unauthorised disclosure. Such measures include requiring confidentiality from our employees and any other person who handles personal data and information technology security measures such as access controls and firewalls.
Contact Us
If you would like to reach out to us about this privacy policy or our use of your personal data, kindly submit your request or contact us at:
Data Protection Officer,
ACTSERV,
1113 Kayahwe Rd, Off Galana Rd, Kilimani.
P. O. Box 10472 – 00100,
NAIROBI.
Email: dpo@actserv-africa.comPhone:
+254 111 037 100
+254 20 271 74 03 || +254 20 271 00 28
+254 708 710 028 || +254 785 710 028
Website: www.actserv.co.ke
Statement Effective Date
We reserve the right to change this policy at any given time, of which it will be promptly updated. If you want to make sure that you are up to date with the latest changes, we advise you to frequently visit this page.
This Privacy Notice was last updated on November 2023.